Body Shop

Cosmetic and beauty retailer, Body shop, wanted to upgrade the purchasing capability in its manufacturing operation and invited ADR to assess its requirements and support the implementation of any changes.

The aim of the project was to implement a purchasing change programme to improve Body shop’s purchasing practices, tools and techniques taking into account its unique culture and principles.

Recognising the distinctive standards required for The Body Shop, ADR devised a programme which approached this challenge using five key elements:

  1. Introduction of structured ways of working for the Body shop purchasing organisation – this approach used ADR’s toolbox including portfolio analysis, opportunity analysis and zero based measurement
  2. Training and development of Body shop personnel purchasers and those who influenced supplier selection and on-going vendor relationships.
  3. Coaching and mentoring of the purchasers – hands-on support in delivering the identified benefits.
  4. Specialist support in technically complex areas of purchasing.

Examples were:

  • Third party contract manufacturing
  • “Green” car fleet acquisition
  • Marketing print requirements
  • Rewriting Terms and Conditions of purchase to become specific on    “Against Animal Testing” and environmental issues.
  1. Developing supplier communications including planning and presentation for Body shop’s first Supplier Open Days (with Anita Roddick attending for  the full two days).

 ADR encouraged the transition to self-sufficiency in Body shop by supporting the recruitment and introduction of a new Head of Purchasing. 

The assignment delivered considerable reductions in the cost of purchased goods and services, and furthermore, gave Body shop a much more capable and competent purchasing team and supply base fully committed to ethical and environmentally positive business strategies.

Client
Body Shop
Service Area
Diagnostics & Advisory
Instructor-Led Learning
Industry
Retail
Services
Training, Coaching and Development
Objectives
Implement a purchasing change program Improve body shops tools and techniques
Outcome
Considerable cost reductions
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