Sanctuary Group is a one of the largest social housing landlords in the UK. As a not for profit organisation, Sanctuary Group develops and maintains a portfolio of 100,000 homes. Sanctuary Group engaged ADR to support the development of its procurement team with a program of training and process improvement.
Sanctuary Housing selected ADR to support a procurement change project to develop the skills of procurement staff. The change programme was designed to enhance the capability of the existing team, rapidly bring new entrants up to speed in the Sanctuary ways of working and expand the use of strategic sourcing through publishing a single reference guide.
ADR were engaged to design a training and development programme that would extend commercial skills and deliver a long term method of capturing and sharing best practice. The programme had to complement an individual certification programme that was ongoing to increase the number of CIPS qualified personnel.
Working with senior stakeholders, ADR designed a schedule of coaching and classroom training that was tailored to the skills needs of the team. The procurement community had mixed experience and capability so the programme had to be accessible to all and still provide learning opportunities for the most seasoned procurement experts.
Just in time classroom training addressed topics including negotiation, risk management, strategic sourcing, cost analysis and supplier management. Courses were designed around the internal processes of Sanctuary Group and in compliance with the EU Procurement rules. The experiential classroom courses involved a mixture of role play, video, discussion, cost modelling and style surveys to accommodate differing learning styles and allow individuals to develop and experiment with alternative approaches in a safe environment. The training was supported by category specific learning events which enabled procurement professionals to delve deep into their own market challenges with an ADR expert coach. Topics were scheduled to fit alongside learning and revision for specific examinations to ensure participants could discuss and debate lessons learned from their real life experiences before committing them to paper in the exam room.
The key challenge was how to encapsulate the many different procedures, tools, systems guides and business manuals into a single format that would remain as the core knowledge repository for all Sanctuary Group procurement. An online “Procurement Playbook” was developed to serve as a how-to guide and mobile reference resource for the team. The playbook would also be a repository for best practise and an education tool for the stakeholder community.
As a result of the training, the team now have a comprehensive suite of tools that encompass all procedural, technical and commercial aspects of the procurement role in one place. Whilst certification continues, procurement has benefited from a more robust and consistent approach to sourcing and supplier management, with more regular supplier performance meetings. The segmentation of the supplier base has ensured that tiers of supplier relationships are managed more proactively by procurement and their stakeholders, resulting in higher supplier engagement with new continuous improvement methods.
“The whole team were extremely complimentary [about] all the workshops so thank you for a job well done.”
Stuart Crawley, Group Head of Procurement, Sanctuary Group
Enhance the capability of the existing Procurement team, rapidly bring new entrants up to speed and expand the use of strategic sourcing through publishing a single reference guide.
Procurement Academy - The team now have a comprehensive suite of tools that encompass all procedural, technical and commercial aspects of the procurement role in one place.